# Professional firms: every request to whoever handles it · Fornace

> For Lavazza Group we brought 28,340 leads in one year: 9,400 became appointments and 2,451 sales. Every request reaches whoever has to handle it, with the context already written.

# Every request to whoever handles it.

For Lavazza Group we brought 28,340 leads in one year, 2023. 9,400 became appointments and 2,451 sales. Each request reached whoever had to handle it, with the context already written.

```stats
28,340 → 2,451 | NIMS in 2023: leads to sales, 9,400 appointments between them
339 | clients in 15 years
135,000 | leads generated in the campaigns we run
```

## The files stay in the firm.

The AI we build runs on your own computers or in approved European data centres. Everyone signs in with the firm's account and sees only what the role allows. Every action is logged, and a person signs off what goes out. [How the Gateway works](/en/gateway).

```kv
access    the firm's account, permissions person by person
log       every action recorded
data      in the firm, or where you decide
sign-off  the professional, always
```

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